Shipping & Returns
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 7 days of receipt. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.
We endeavor to get your items to you in the following timeframes: 3-5 working days for NZ Domestic, 5-7 working days for NZ Rural, and 5-10 working days for international (if applicable). This does not include custom orders.